For the full article go here… http://blog.hootsuite.com/how-to-deal-with-trolls-on-social-media/
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The web is dark and full of terrors, chief amongst them, the social media troll. Unlike the trolls of fairy tales, trolls on social media lurk not in caves or under bridges, but out in the open where they have the best chance of attracting an audience.
These are the web’s darkest denizens and they thrive on negative attention. They strive to incite hatred and provoke anger with each and every keystroke. But who are they and what should you do if you or your brand encounters one?
What are social media trolls?
A troll is someone who deliberately provokes others online, typically through inflammatory, offensive, or provocative comments. Their intent is to upset others and elicit an emotional response (preferably an angry one). In the pursuit of their goal, trolls might rant (often on a topic unrelated to the one at hand), make ad-hominem attacks, post death threats, or spew hate speech.
It’s important to note that not all angry posters and commenters are trolls. Writer and author Tim Dowling explains in a Guardian piece entitled Dealing with trolls: a guide: “There is a grey area between spirited dissent and out-and-out trolling that houses the passionately misinformed, the casually profane, schoolchildren taking the piss and otherwise intelligent people who don’t put spaces after commas. For the sake of convenience, this group is often referred to as ‘the internet.”
Indeed, the Internet is full of people who want to share their opinions. But, unlike those angry users who share their negative, but sincerely-held beliefs, trolls may not believe a word of what they write. They’ve chosen their words because they have the highest likelihood of upsetting others.
In short, trolls are online bullies.
Where can they be found?
Trolls can be found on pretty much eve
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